Will this plan help to reduce the digital divide? How can we make broadband Internet access available to families who already struggle to make the monthly bills? Efforts to increase the capabilities of networks “toward one gigabit to every community in America, through libraries, schools and community colleges” may help to extend access, but I suspect many libraries are going to need more computer terminals to really make a difference in the lives of the lower class. And maybe more libraries in rural and impoverished areas. Perhaps a LaptopMobile?
Posts Tagged ‘technology’
Posted in Graduate Assistantship, tagged blogging, Facebook, information literacy, libraries, OLISSA, OU Tulsa, outreach, OUTSA, portfolio, technology, Web 2.0, webpages on August 27, 2009| Leave a Comment »
New LIS/KM student orientation wrapped up on Saturday, August 22. Dr. Stewart Brower was thankfully present in the flesh to provide a much-needed infusion of life and enthusiasm Saturday afternoon. He gave an overview of the new OU-Tulsa Library, showed off the cool new laptops and cameras available for student check-out, and gave a tour of the present library facility. I think Dr. Brower was just the breath of fresh air that the students needed after watching professors on a TV screen for three 8-hour days. If I one day learn how to give a presentation with just a quarter of Dr. Brower’s energy and charisma, I will consider myself a very successful presenter.
Dr. Brower also let the new students know that the OU-Tulsa Library is available to provide information literacy assistance. I think some of the new students struggling to figure out the Desire2Learn platform will find this helpful, if they aren’t too shy to ask for help. I assisted a couple new students with some D2L navigation tips, and I’m glad that at least one of these students was not afraid to ask for guidance at the library as well. I hope I was of some assistance.
I gave a bit of a pitch for OLISSA and OUTSA on Saturday. I think my delivery needs some work, but I tried to explain to the new students that this LIS/KM program is what you make of it. If the students want to make the program meet their needs, the best way to do this is to get involved with the student associations–advocate for the changes they want, earmark funds for more useful tools and technology in the library, etc. We may not be able to change everything or get everything we want, but we won’t get anything if we don’t ask. I hope my message got across.
In other news, I’m exploring the idea of creating a facebook page for OLISSA. Afterall, the OU-Tulsa Library is on Facebook now. Might be a good way to get the word out about upcoming meetings. We could post past comps questions in the notes section, share URLs for the portfolios of students who have successfully defended, LIS/KM student blogs, student-created comps preparation wikis, etc.
OLISSA also has an ancient blog that could be updated. A blog would be accessible to everyone, even students without facebook accounts. But since so many students are on facebook, it seems useful to go where the students are, and have important postings appear on a webpage that students are already looking at. I think a webpage, a blog and a facebook page would all be useful to their niche audiences.
A Facebook profile and/or a blog would be easier to update than the OLISSA webpage. I think we should still have a webpage, but if you’ve looked at it recently, you can see it’s out of date. Unfortunately I don’t know how to update it at the moment. It can only help to have up-to-date information about our organization out there–how else can students find us? How can students think OLISSA is relevant if we’re outdated?
Creating a facebook page and/or blog for OLISSA could serve as one of my accomplishments/artifacts for my portfolio I’m working on.
Creating pathfinders has put my blogging on hold for the last week, but I’m nearing the end of my internship path, and I will be field testing my pathfinders tomorrow during my advisor Doc Martens’s site visit.
As it turned out, 30 pathfinders was a lofty project goal for the time allotted. As of today, I have managed to complete 15 pathfinders, but Mr. Escobar and Buddy, head of the Hardesty Children’s Dept., seem very happy with these results nonetheless. Mr. Escobar introduced me to a number of excellent resources to help with selecting library materials for marketing. NoveList is a powerful online resource, providing bibliographic information for books as well as summaries, reviews, lexile range, awards won, etc. I also used print resources, including Valerie and Walter’s Best Books for Children, Books Kids Will Sit Still For, The Children’s Literature Lover’s Book of Lists, and The NY Times’ Parent’s Guide to the Best Books for Children. The Something About the Author series is another valuable resource for collection building and marketing, although I did not get a chance to consult it with regards to my pathfinder project.
The pathfinders I created are as follows:Books for Little Buccaneers Shiver Me Timbers Princesses Fractured Fairy Tales Hamsters Books About Summer Back to School Life After Harry Potter Christmas (Easy Picture Books and Beginning Readers) Christmas (grades 1 – 3 and grades 4 – 6) Hanukkah Kwanzaa Trees & Animal Tracks If you like American Girls… Pura Belpré Award
The Fractured Fairy Tales, Books About Summer, Back to School, and Christmas (Easy Picture Books and Beginning Readers) pathfinders are tailored for parents, while the other pathfinders are tailored for children. Parent pathfinders contain more and smaller text, while children’s pathfinders contain less text, larger text, more space in between text, and multiple graphics. Librarians can distinguish between pathfinders for parents and those for children by looking for a small letter P (for Parent) at the bottom of the bookmark. The variety of pathfinder categories that I chose allowed me to provide access to informational, educational and recreational resources within the TCCL children’s collections.
Comparing TCCL catalog holdings with lists of highly acclaimed books provided by NoveList and the print resources mentioned above allowed me to identify some gaps within the TCCL children’s collections. For instance, TCCL might only have one copy of a certain award-winning book, or a very limited number of beginning readers on the subject of Hanukkah. Ideally, library collections should contain materials reflecting all the varied views and experiences of its customers. Continuous efforts must be made through careful weeding and collection development practices to adhere to this standard.
Tomorrow I will field test my pathfinders by distributing them to children and parents and then collecting feedback. I will position myself near the Storytime Room and the Teen Teamers dispensing summer reading stickers and prizes, and I will ask parents and children if they would like any of my pathfinders on various topics. When the parents and children go to the desk to check out their library materials, the staff at the desk will ask them if the pathfinders they received were helpful. These staff will have a spreadsheet where they can simply check Yes or No, check whether the customer was an adult or child, and list the name of the pathfinder(s) the customer took/used. This field test will provide quantitative data about the usefulness of my pathfinders.
Qualitative data could be gathered if pathfinders were modified to include the URL for a surveymonkey survey, which parents could complete if they so choose. It might be difficult to get customers to participate in the survey though. Perhaps if participants could be given some kind of gift certificate, for a free ice cream or something, in return for completing a survey, we could collect more survey data.
Ideally, the pathfinders I have created would be made available in both paper and digital format. The children’s TCCL website has pages to help customers find certain kinds of books under Books and Reading, such as award-winning books, mysteries, scary stories, etc. Ideally, this section of the website would be modified to include the reading lists I have compiled, and should include the capability to print these lists in bookmark form. Providing pathfinders both in paper format and digital format will make these resources more widely accessible for customers whether they are physically present in the library or searching library collections remotely through the TCCL online catalog. Individual titles in the digital pathfinders should be hyperlinked so that customers can click on the title to check availability of the item, as is currently available under each list here.
This post continues the discussion from my previous posting, explaining the various changes instituted by TCCL and Hardesty in policy, procedure and facility design since my early days of library circulation work (1998-2003).
TCCL now provides a number of important and valuable resources for staff on its Intranet. The Intranet provides access to the TCCL policy manual, staff contact information, an online timesheet for clocking hours worked, and information related to health insurance, dental insurance and insurance coverage for various prescriptions. Templates for printing CD labels and labels for boxes of magazine back issues are available on the Intranet. Librarians can access listservs to discuss issues with other TCCL staff, such as children’s services or outreach issues. Also, the Intranet provides forms frequently required by staff, such as vacation request forms, accident forms, incident forms, donation forms, forms for customers who want to request that TCCL purchase a book not currently in the system, and forms for customers who want to request that TCCL remove a book from the system. Gone are the days when library staff had to rummage through the backroom filing cabinets for these forms. Now staff can easily access and print these documents from any staff terminal. I’m sure TCCL had an Intranet in my early circ days, but I don’t remember anyone showing me how to use it. In the old days, we only had paper time sheets to log our work hours and paper vacation requests. I remember reading many pages of library policies, but I only had a paper copy, which wasn’t always easily accessible if you needed to refresh your memory on a specific point of policy. The new Intranet makes a wealth of information and documents easily accessible to all library staff.
TCCL’s children’s website has been expanded significantly in the last six years. It allows children to search the catalog by text or by picture, and it provides a number of helpful resources like pathfinders, reliable websites for homework research, games, children’s attractions in the Tulsa area and local libraries, and resources for parents and teachers. There are some navigational features missing that would enhance usability if added, such as links to allow users to navigate from a submenu to a main menu. The word on the street is that TCCL is preparing to redesign the children’s website soon, so I am sure a number of improvements will be made in the process.
During my internship hours spent in the children’s department, I have not seen any children using the children’s catalog. I’ve seen them playing games on the computers, and I’ve seen parents using the general catalog at the two kiosks in the children’s department. Mostly I’ve seen parents and children asking the librarians when they need help finding something. I asked Buddy, the head of the Hardesty Children’s Department, if they had ever offered a class to show children how to use the children’s catalog. He said they had tried to offer classes before, but attendance numbers were very low. At one such class, parents dropped their children off, and the kids didn’t seem to absorb the information very well. Buddy says they are going to try to offer another class where parents and children can sit at the computer and learn together. The children’s librarians are anticipating better results with this set-up.
The library has also created a new Tween fiction collection for children and parents who want longer, more advanced books without the adult content that appears more often in young adult and adult fiction collections. As more and more parents have asked librarians for help in locating challenging reading material without sexual content for their children, the Tween collection was developed to meet this need. The TCCL catalog reflects the location of these books in the Tween section, just as it reflects the location of books in the Juvenile fiction section. Tween books are identified by a T sticker on their spines, just as juvenile fiction has J stickers on their spines. This collection is located just inside the children’s department, right next to the door, since tweenage customers are almost ready to graduate from the children’s department and to move on to the young adult department.
Another change in the Hardesty children’s department involves the arrangement of the story time room. When the story time room was originally designed, there was an erupting volcano in the midst of a jungle scene painted on the north wall, and steps carpeted in orange and yellow, looking like lava flowing down a hill, for children to sit on during story time. A short stairway outside the story time room led up to a child-sized door that opened up at the top of the carpeted stairs inside the story time room. This arrangement was very visually appealing, and the children enjoyed climbing up the steps and having a special place to sit. However, the story time room did not have continuous adult supervision when story time was not in session. The steps inside the story time room were feared to be unsafe for children to climb on without adult supervision, so they were removed, and the child-sized door was sealed. The jungle painting was expanded to cover where the steps had been, and the room looks very nice despite the changes. But this situation demonstrates the importance of carefully planning and thinking through facility designs when refurbishing or building new library facilities. It’s very difficult to foresee all the possible flaws in a plan still in blueprint form, but it costs a lot of money to have to go back and change things later.
TCCL is working hard to polish and update the image of the library, to dust off the collections and make things look shiny and new. In support of this effort, Mr. Escobar and his staff have been weeding heavily. When checking in library materials, staff are encouraged to set aside items that look ragged—books with broken spines, ripped pages or covers, water damage, pages falling out, broken media cases, etc. Covers and media cases can be easily replaced, but if the item itself is damaged and ratty, it is placed in a tote in the workroom so that a librarian can assess it for withdrawal. Like new library materials and magazines, withdrawals are processed daily. Since the catalog shows books in the withdrawal box as being available for check out until they are withdrawn from the system, processing withdrawals daily reduces the amount of time staff must spend looking for items that are not on the shelf because they have been set aside for withdrawal. Hardesty’s shelves are no longer crammed with old ratty books that never circulate. This makes it easier for shelvers to do their jobs and for customers to browse without feeling overwhelmed.
A number of libraries have book sale areas, where books and other media that have been donated or withdrawn from the library catalog can be sold for a dollar or less. Hardesty’s book sale used to be located just inside the front doors, next to where the coffee shop used to be. However, in the interest of maintaining the library’s new and shiny image, Hardesty’s book sale has been moved upstairs to the southwest corner of the library. This shift means that the first library materials that customers see upon entering the library are the new items, rather than the old, faded, sometimes ragged donated and withdrawn books of the book sale. True, book sales have decreased, but the money collected is all profit. Because volunteers organize the book sale, the library incurs no cost by providing it. Moving the collection to a more discrete location supports the library’s clean and revitalized image. And as customers find the book sale’s new location, hopefully sales will increase again.
Computer usage policies and maintenance procedures have also changed a bit in the last few years. During my early circulation days, TCCL had to institute time limits for customer computer usage in order to ensure that a few customers didn’t monopolize the computers while others were denied access. I was there when librarians tried instituting sign-up lists for the computers, but that didn’t work so well. Some customers signed up but didn’t show up on time while others beged and pleaded for more time. Now every customer with a library account can use the computer for 60 minutes per day at branch libraries, and for 90 minutes per day at regional libraries like Hardesty. Before 2 pm and after 5 pm, customers can request to have their computer time extended if they need it. The librarians can remotely add time to a customer’s account, without leaving their station at the desk. This is very beneficial when the staff have a long line of customers to serve. At the end of the day, the computers are automatically and remotely shut down by the Central Library IT Dept. 10 minutes after closing time. In the old days, the librarians had to walk around shutting off each computer in the library, and occasionally had to try to extract customers who didn’t want to relinquish a computer. Now librarians can simply tell these customers that if they don’t save their work and log out, their work may be lost as the computers are remotely shut down. This setup saves a great deal of time at the end of the day.
I was surprised to learn that the magnetic security strips in library materials are being phased out, and that all library materials are already receiving RFID tags. I hadn’t really thought about how the magnetic security system and the RFID system would work together, and I didn’t expect TCCL to already be RFID compatible. I thought that shift would still be a few years down the road, for some reason. I remember back in 1998 or 1999 when the libraries shut down for a week in order to apply the magnetic security strips to the collections. It was a time-consuming process, and we only had enough resources to tag every third book or so. Although the staff terminals still scan items for check-in and check-out via barcode readers, the self-check machines are able to scan the RFID tags in library materials. According to Mr. Escobar, the magnetic security gates had no discernable effect in reducing the number of stolen library items. I wonder if one day there will be no need to check out books to customers by hand—perhaps scanners will read the RFID tags on library items as customers walk out the door?
As you can see, Tulsa area libraries have come a long way in just a few short years.
A number of changes in policy, procedures and facility have been instituted, both at Hardesty and within the TCCL system, since I resigned from my circulation clerk position in May 2003.
Today, the Hardesty Library uses a tracking system to monitor when a cart of checked-in books is queued to be shelved, who puts the cart in order and when, and who shelves the cart and when it is completed. When a cart is full of books to be shelved, a staff member pushes it to the designated location for carts ready to be ordered and shelved and tapes a pre-printed tracking slip to the end of the cart with the current date and time. When a staff member puts the cart in order, he or she circles “in order” on the form and initials the form. Thus the shelvers can easily tell when a cart is in order and ready to shelve. At last, when shelvers take carts to be shelved, they note the time and date they started, the time and date completed, and their initials. The form is then removed from the empty cart and placed on a spike with other completed forms in the shelvers’ area of the staff workroom. These forms are reviewed by the head of the Circulation Department, Laura, so that she can monitor shelver performance.
In my days of shelving (1998-2000), we were instructed to simply tag carts with the date they were queued for shelving and mark carts that were in order as such. There was no method of tracking the number of carts any particular shelver put in order or shelved in a given period of time. This was at times frustrating to shelvers who worked hard while other shelvers took their sweet time. Supervisors tried to monitor shelver progress through simple observation, but they had too many other responsibilities to really keep an eye on shelvers’ progress. In a large library with more than two shelvers, sporadic observational monitoring alone simply wouldn’t work. Hardesty’s tracking system allows supervisors to give credit where credit is due, provide shelvers with accurate performance reviews, identify shelvers who are underperforming, and address any difficulties with which those shelvers may be struggling. Maybe certain shelvers work more slowly because they are taking extra time to clean and straighten the shelves, or maybe they aren’t applying themselves enough. In any case, supervisors can identify performance trends and work with the shelvers to optimize efficiency.
For the purpose of transporting books, the TCCL system has replaced tote boxes with book carts. When I was a young whippersnapper in the circulation department, we would empty the book drop into tote boxes and then carry the tote boxes out to the circulation desk to check in the materials in between checking out customers. Tote boxes were also used for delivery by labeling each tote with a branch code, like PH for the Peggy Helmerich Library, or KW for Kendall Whittier. These totes could be very heavy, and we were encouraged to ask a staff member for help with carrying totes. However, other staff members weren’t always available to help, so I often carried or pushed totes by myself. I remember coming home with a very achey back many nights, but luckily I never hurt myself too badly. TCCL now has carts designated specifically for interlibrary delivery, which must greatly reduce backstrain among delivery staff. Also, items from the overnight book drop are now loaded onto carts and checked in first thing in the morning. This stops staff from breaking their backs hauling totes from the drop to the circ desk. Checking in these carts of materials ASAP is important so that discharged items are not mixed up with undischarged items. This new strategy must significantly reduce the amount of workplace injury.
Another change is that library staff no longer give customers their library card numbers when they have left their cards at home. Customers can still check out library materials as long as they have some form of identification, and staff can log customers onto the computers if they wish, but staff no longer give customers their card numbers on a slip of paper. Apparently the previous practice of handing out card numbers led to a number of identity theft instances. Customers would leave their card numbers lying around, and other customers would pick them up and check out library materials on someone else’s card. Library cards also qualify as a secondary form of identification at most banks, so you can imagine the problems a stray library card number could cause. Thankfully, changing this policy has eliminated this avenue of identity theft, preserving library materials and customer privacy.
TCCL has also made some changes to the meeting rooms usage policy. Meetings in library meeting rooms can no longer take place before or after regular library business hours, and individuals reserving a library meeting room must have a valid library card. Under the previous policy, organizations could use meeting rooms after library business hours and were supposed to drop the key to the building in the bookdrop after the meeting was over. Library staff who coordinated meeting room usage struggled with all sorts of difficulties, such as unreturned keys, doors left unlocked over night, meeting rooms left in disarray, etc. Under the new policy, keys are not loaned out and lost, and library staff can ensure meeting rooms are clean and orderly and doors are locked by the end of the business day. Requiring meeting room users to have a valid library card ensures that library staff have valid contact information for the customer. This allows staff to contact meeting room users if room usage policies are not followed. This policy also draws meeting room users into the library proper, at least briefly, increasing the possibility that the user will access the library’s information resources. Library meeting rooms have been offered to the public to entice people to come to the library and to provide a forum for information seeking and exchange. The new policy is meant to keep the library’s physical resources from eclipsing its informational resources.
Since this entry seems to have rambled on long enough, I will continue discussion of library changes in my next blog entry.